Our Training

Switchboard offers specialist training workshops that we can bring to your organisation to develop your understanding of LGBTQ inclusion and help you consider ways to improve your services for LGBTQ service users.

Our training is informed by our experience of on-the-ground work with LGBTQ communities, our community research and our engagement with mainstream and specialist healthcare providers and other services.

Please email lyndsay.macadam@switchboard.org.uk to enquire about bringing one of the workshops below to your team.  We can also design workshops specifically tailored to your needs, so do get in touch to let us know what you’re looking for.

LGBTQ Inclusion in Healthcare Settings

This 2.5 hour workshop is interactive, engaging and reflective and will provide a safe environment for participants to understand and mitigate some of the barriers for LGBTQ people in accessing and using healthcare services.  Research shows that LGBTQ people experience health inequalities in a variety of ways, which impact on worse health outcomes.  The session includes awareness-raising about LGBTQ identities.  This workshop is suitable for teams working in primary or secondary healthcare services.

Learning outcomes:

  1. to understand a range of LGBTQ identities and the language used to describe these
  2. to understand some general health inequalities and other challenges experienced by LGBTQ communities
  3. to have a basic understanding of the requirements of the Equality Act
  4. to explore steps that healthcare facilities can take to be more inclusive of LGBTQ service users and staff
  5. to review information for signposting people to LGBTQ specific support

LGBTQ Inclusion in Care Homes

This 2.5 hour workshop is similar to the course above but with a specific focus on understanding the needs and experiences of older LGBTQ people, particularly in care home settings.  Many LGBTQ people feel they need to ‘go back into the closet’ when they go into care, as a result of earlier experiences of stigma, harassment and inaccessibility in other healthcare settings.  This workshop explores how you can make your care home more inclusive of and welcoming to older LGBTQ residents.

Learning outcomes:

  1. to understand a range of LGBTQ identities and the language used to describe these
  2. to understand some of the specific needs and challenges of older LGBTQ people, in the context of historical and social factors
  3. to have a basic understanding of the requirements of the Equality Act
  4. to explore steps that care homes can take to be more inclusive of LGBTQ residents and staff
  5. to review information for signposting older LGBTQ people to specific support

Testimonial quotes from staff working in secondary healthcare settings:

‘The pronouns will help with my LGBTQ sensitivity and competence.’

‘Really enjoyable and insightful; the presenters are very knowledgeable and passionate.’

‘I will be more aware of pronouns, especially asking people about/respecting their pronouns.’

‘I will be more aware of the positive impact that asking simple questions can have for people.’

‘The most useful part was learning about pronouns.  Useful in my practice at the acute day service to avoid assumptions.’

‘Useful information that will help form ward policies.’