Who we are

Brighton & Hove LGBT Switchboard was established in 1975 and is here to listen to, inform and support lesbian, gay, bisexual, transgender and queer people in Brighton & Hove and beyond. Originally a helpline, we now offer much more.

What We Do

Brighton and Hove LGBT Switchboard was founded in 1975 and has been providing services to the LGBTQ community in Brighton and beyond ever since. Originally operating as a helpline, Switchboard has expanded over the years to include an older LGBT project, a Trans Survivors Switchboard, an LGBTQ disability group and the LGBTQ Health and Inclusion Project.

You can find out more about our services through the following links:

    • Helpline
      Our helpline is a supportive, non-judgemental and confidential space run by trained volunteers who will listen, inform and support you. Open Mon-Sun, usually between 5pm-9pm (7pm on weekends). You can call, email or webchat with someone about anything that’s on your mind, to receive information or get emotional support.
    • Trans Survivors Switchboard
      Survivors’ Network and LGBT Switchboard run a dedicated helpline which offers support to trans people who have experienced sexual violence at any point in their lifetime. The service is staffed by trans volunteers and open Sundays from 1pm to 5pm.
    • LGBTQ Health & Inclusion Project
      The Health and Inclusion Project (LGBTQ HIP) engages with the local LGBTQ community on their healthcare and Council service needs in order to influence future provisions. You tell us about your experiences and opinions, and we tell the council and NHS how to make things better for LGBTQ people in the city.
    • Older LGBT Project
      The Older LGBT Project is for anyone LGBT over 50 and offers regular activities and events and campaigns to improve things for those of us who are ageing. We are also working in partnership with the Befriending Brighton & Hove to recruit LGBT volunteer befrienders to match with LGBT clients.

    • LGBTQ Disability Project
      LGBT Switchboard is working with the FED, and Brighton and Hove Community Safety Partnership to support an LGBTQ Disabled Persons Group. The group meets monthly and is a safe and confidential space for LGBTQ disabled persons to meet, socialise and campaign.

Brighton & Hove LGBT Switchboard has been operating since 26th April 1975 – originally as Brighton Lesbian and Gay Switchboard – and is both a registered company (company number 3920445) and a registered charity (charity number 1088133).

Our Values

Brighton and Hove LGBT Switchboard recognises the diversity of the LGBT community and seeks to provide a range of services that are accessible to, and meets the needs of, the entire community.

Switchboard will proactively reach out to excluded and marginalised sections of the LGBTQ communities, such as women, those who identify as bisexual and transgender, people affected by HIV, LGBT people from the black and minority ethnic (BME) communities, and LGBTQ people with disabilities to ensure that all sectors of the LGBTQ community are able to use Switchboard’s services and thus achieve better emotional and mental health.

Switchboard’s value statement defines the way in which all trustees, employees and volunteers aim to work, the value statement can be summarised as FALCON.


• To all our service users.
• To all our staff, volunteers, and those we work closely with.


• We promote and embrace diversity and equality of opportunity in our service delivery, and employment and volunteering opportunities.


• We aim to cultivate an environment where continuous learning opportunities are provided for trustees, volunteers and employees to ensure that service delivery is of the highest standard and consistent with current best practice.


• All trustees, employees and volunteers are committed to being professional in work practices, and in personal values and attitudes.
• We are committed to remaining passionate about the work and the people we provide services to.
• We are committed to providing services of the highest quality.


• We aim to be honest and open with our service users and other stake holders.
• We aim to enable our service users to communicate honestly and openly with us.
• We aim to foster an environment where honest open communication is encouraged by trustees, employees and volunteers.


• We recognise and embrace the diversity of the LGBT community.
• We respect the rights and abilities of individuals to make their own choices free from judgement.