Governance at Switchboard
We are guided by strategy, driven by community, and accountable for impact.
At Brighton & Hove LGBT Switchboard, good governance is not just a requirement, it is how we ensure that every decision, service, and partnership delivers the best possible outcomes for LGBTQ+ people across Sussex. Our Board of Trustees and Senior Management Team work together to provide clear leadership, strong oversight, and a long‑term vision rooted in our mission: to understand and respond to the needs of all LGBTQ+ communities by listening, informing, and developing.
We are currently under consultation and developing our new organisational strategy and look forward to presenting this to all stakeholders soon.
How We Lead
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Strategy-led decision making — Our work is shaped by organisation-wide strategies that set out our priorities, standards, and ambitions.
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Transparent governance — We are committed to clarity, accountability, and evidence-based practice in everything we do.
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Community-centred values — Our governance reflects the lived experiences, voices, and needs of the communities we serve.
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Continuous improvement — We regularly review our performance, risks, and opportunities to ensure our services remain safe, inclusive, and impactful.
Explore Our Strategies
Our strategic frameworks guide how we operate as a charity and how each department contributes to our mission. These strategies outline our goals, governance structures, and the outcomes we are working towards.
You can explore our most recent strategies and vision here:
Communication & Marketing Strategy 2026-2028
Recover with Pride Strategy 2026-2028
