COVID-19 Helpline Update

We’re pleased to update that we are now operating our helpline service again.

Due to our office closure and staff working from home we have a new helpline number which you can reach us on should you need support and a listening ear: 01273 359042. This is a temporary number which we will be using until we are able to safely return to work.


Our opening hours are the same as before, Weds – Thurs, 7pm – 9.30pm, however we will be extending our helpline and web chat provision shortly, and are currently investigating how to enable staff and volunteers to do this from home.


We know this is a challenging and uncertain time for us all and our priority is to ensure that we are here for everyone who needs us, that we work in ways that ensure you can remain safe, and that our volunteers and staff can also remain safe.


We do not want to leave anyone isolated and without support so we are working to find ways we can continue to offer services using phones and online technology. In the meantime, all of our staff are working from home and they are available to support you. Please get in touch with a member of our staff via email if you would like someone to call you – you can find all of their contact details on the about page of our website here.