Health and Inclusion Project

Health & Inclusion Project

Our Health & Inclusion Project (HIP) promotes LGBTQ health and wellbeing by amplifying the voices of communities, working in partnership, and providing training. We inform and influence others including healthcare, council services and other charities, sharing what we know and highlighting needs and inequalities that exist for LGBTQ communities and individuals.

For more information or to get involved please email our Health and Inclusion Project Manager [email protected]

You Said We Did…

Following consultation with communities, we have prioritised safe, inclusive housing for LGBTQ people. We have been action-focused, organising a community-led LGBTQ housing summit, which led to our LGBTQ Housing Manifesto and a successful bid for an LGBTQ Night Shelter Pilot. You can find details here:

Housing ManifestoHousing Manifesto 2023

Translating Community Engagement into Action (Housing)

Engagement into Action


Research & Engagement

Report on LGBTQ+ Communities and the Care Quality Commission – April 2022

Switchboard was commissioned by Healthwatch Brighton and Hove to engage LGBTQ+ communities in Brighton and Hove and explore their experiences of using health and social care services. We also asked them how existing feedback systems could be improved and what prevents them from feeding back about health and social care to the Care Quality Commission (CQC). We held focus groups and 1-1 interviews and have published a report which you can find here.

Front cover of report. The text reads 'Report on LGBTQ+ communities and the care quality comission April 2022'. Underneath is a photograph of two masculine-presenting people holding hands and walking. On the right is a rainbow.

The barriers identified included:

  • Lack of knowledge of what the Care Quality Commission is and what it does: “People don’t feel comfortable feeding back to something they don’t know”
  • The emotional burden of feedback particularly after a negative experience: “When you have a bad experience you are demoralised”
  • Fear of CQC not understanding LGBTQ+ issues and experience of health inequalities LGBTQ+ people face
  • Fear of negative impact on health and social care provision
  • Concern for health and social care providers

People made suggestions for improvements “I would feel empowered if there was an advocate with lived experience or someone who can listen and signpost and support in managing the ‘system’”

The full Healthwatch report with recommendations can be found here.

Since receiving the feedback from Brighton and Hove Healthwatch and Switchboard the Care Quality Commission has responded with the following actions:

Healthwatch Switchboard LGBTQ+ feedback project update


The impact of Covid-19 on LGBTQ communities of Brighton and Hove – June 2021

Switchboard was commissioned by Brighton & Hove City Council and Brighton and Hove Clinical Commissioning Group (CCG) to explore the impact of the pandemic on LGBTQ communities to inform and influence priorities in the ‘recovery period’.

The report shows that Covid-19 has exacerbated existing health inequalities across issues such as mental health, trans health and housing, as well as the lack of LGBTQ-affirming support. They found the most marginalised LGBTQ people have struggled the most. This includes young people, people of colour and trans and/or non-binary people.

Front cover of report. Text reads, 'Impact of Covid-19 on LGBTQ communities of Brighton and Hove'.

The results are taken from a survey with 595 responses covering areas such as mental health, housing, sexual health and uptake of vaccinations. This was followed by focus groups exploring issues more in-depth. From this they found:

  • 74% of respondents felt depressed, with 68% of 18-24 year olds and 41% of people of colour considering suicide
  • 60% of those under 24 and 40% of trans and/or non-binary people were living in an unsafe living situation
  • 68% of LGBTQ people felt lonely or isolated

Respondents called for:

  • Increased access to timely LGBTQ affirmative mental health support
  • Access to safe housing for those in insecure living situations experiencing homo/bi/transphobia and domestic abuse.
  • Access to improved healthcare for trans and/or non-binary people
  • Support and creativity around LGBTQ-specific social spaces recognising their protective factor in people’s health and wellbeing
  • Access to LGBTQ affirmative support around grief, relationships, ageing and disability

Covid-19 Report

Archive Reports

You can see all of our previous research and read our reports here.

Image of four white people underneath a gazebo smiling. Behind them is the Switchboard banner and infront is a table with a rainbow flag

Photo of a white non-binary person sitting at a table with a progress flag hanging below and flyers and other printed materials on the table