Hove Care Homes Receive Award for LGBTQ Inclusion

Older and LGBTQ? You’re welcome here.

Many older LGBTQ (lesbian, gay, bisexual, transgender, queer) people find themselves having to go ‘back in the closet’ when they enter supported living arrangements like nursing homes, but one group of care homes in Brighton and Hove are making sure that this isn’t the care for their residents.

Brighton-based LGBTQ charity Switchboard’s pioneering new LGBTQ Inclusion Award celebrates the first Nursing Home Group’s achievement of a Silver Award, joining the growing number of health and care settings across Sussex who have achieved an award for being welcoming to LGBTQ people. 

Victoria Nursing Group are the first organisation of their kind of commit to making their service LGBTQ inclusive through a combination of training and making changes to their care homes, policies, and practices. They have just been awarded a prestigious Silver Award by Switchboard for LGBTQ inclusion.  This award means that their residents, regardless of their sexual orientation or gender identity, will have a positive experience of their care and they will remain connected with the wider community in the city.

There are an estimated one million LGBT people over the age of 55 in the UK.  Evidence still suggests that older LGBTQ people feel unable to be open about their identities in health and social care settings. Working closely with Switchboard, Victoria Nursing Group has confronted this issue in all three of its Hove-based homes by training over 75% of staff in LGBTQ Awareness and Inclusion, as well as introducing tools like pronoun badges and building links with LGBTQ services and support groups in the city. LGBTQ residents will now see their identities reflected in things like reading materials and posters, as well as being able to talk to staff about their experiences and their needs. 

Emma Sheriff, Victoria Nursing Group’s Care Quality Director says We are delighted to be accredited the Silver level LGBTQ Inclusion Award. The award is important to us in terms of both our staff and residents recognising our commitment to equality and inclusion. The teams have worked extremely hard to achieve the Silver Inclusion Award.  Staff have been incredibly supportive in assisting with the re-design of our equal opportunities monitoring form, coordinating training & speaking to staff about their understanding of our ‘preferred pronoun badges’.”

Daniel Cheesman, Switchboard’s CEO, says: “We are pleased to be able to award Victoria Nursing Group with the LGBTQ Inclusion Award and are encouraged to see how they have worked hard to involve staff and residents in making their homes LGBTQ inclusive.  At Switchboard we are passionate about making positive changes for all LGBTQ people including those who are in their older years who will have experienced a time where it was illegal to be themselves.  This makes working with organisations such as Victoria Nursing Group so special as it is making a real difference in the lives of many.”


For facts and figures about older lesbian, gay and bisexual people living in the UK, see Stonewall’s Working With Older Lesbian, Gay and Bisexual People: A Guide for Care and Support Services (2018)

See also Age UK’s factsheet: Transgender issues and later life (2018)

About Brighton & Hove LGBT Switchboard

For the last 44 years Switchboard has been providing information and support to lesbian, gay, bisexualtransgender and queer (LGBTQ) people.  Set up initially as a helpline the charity now provides a number of specialist LGBTQ services, including and health and inclusion project that engages with LGBTQ people on a range of topics related to health and wellbeing. 

For those wanting information or support, they can talk to an LGBTQ volunteer by calling the helpline on 01273 204050.  For more information about the other service offer by Switchboard www.switchboard.org.uk

About Victoria Nursing Group

The Group has five care homes including three in Hove and seeks to provide the highest standards of care.  The homes offer personal care, nursing care, short stay care and end of life care.  www.victorianursinggroup.co.uk