Suspending Face-to-Face Services

Dear Switchboard Service Users,

In the interests of protecting you and our staff and volunteers, Switchboard is following the Government advice and cancelling all group meetings and events and supporting our staff to work from home.

We do not want to leave anyone isolated and without support so we are working to find ways we can continue to offer services using phones and online technology.

For this week, 17th – 24th March inclusive, our Helpline will be closed while we create new systems to let our volunteers and staff work from home. From the 25th March we will be extending our Helpline and webchat provision.

Please bear with us whilst we get this in place, we will let you know as soon as we are in a position to reinstate and increase this service.

In the meantime, all of our staff are working from home and they are available to support you. The staff members who run your usual groups will be in touch with you in the next few days and we will keep you up to date on how to contact them and what we can offer as we plan the way forward.

Our priority is to ensure that we are here for everyone who needs us, that we work in ways that ensure you can remain safe, and that our volunteers and staff can also remain safe.

Please get in touch with a member of our staff via email if you would like someone to call you – you can find all of their contact details here: